New systems only work when people can use them
Opsided designs the operating models, enablement, and AI adoption that turn a rollout into everyday practice, for enterprise and public-sector teams, technology and learning organizations, and growth-stage firms.
Results from past engagements.
70+
Enterprise courses led
65%
4,000+
Faster deployment
Results come from prior employer and consulting engagements. Client names withheld.
Users ready at go-live
Statewide launch across 159 counties.
About 360 contracts re-modeled, with $650K+ in cost avoided.
Net Promoter Score of 75+.
Focus on Infrastructure Before Output
When work stalls, teams reach for another tool or another hire. But if intake is unclear, approval gates are missing, and no one can see where capacity goes, more software only automates today's confusion faster. I map how work actually flows, settle what people do and decide, then design the systems to hold it.
Who I work with
Enterprise and public sector
Growth-stage and professional services firms
A focused diagnosis of how work really moves, before another tool or another hire is bought.
Technology, product, and learning organizations
Large rollouts with many users, strict accessibility and compliance standards, and leaders who need proof that people are ready.
Operating models, resourcing, intake, and AI adoption for teams where delivery has outgrown the way it is organized.
What I do
AI-Integrated Enabling Systems
AI Adoption & Governance Strategy
Operating Models & Governance
Adoption & Enablement
Role-based training, change readiness, and documentation that get people working confidently in a new system.
AI Adoption & Systems
Intake, approval gates, capacity forecasting, and quality controls, so work moves through one visible system.
Enterprise Learning & Product Operations
Workforce & Capacity Strategy
Process & Governance Design
Learning Design & Experience Architecture
Change Enablement
Visual Communication & Information Design
Agentic workflows and adoption strategy grounded in governance and measurable impact, not novelty.
Selected work
12 months
Small professional services firm: operating model
Intake, case acceptance, and tracking redesigned, with success metrics staged from 30 days to 12 months, before any new software.
4,000+ users
Statewide health and human services system go-live
Directed workforce enablement for an integrated eligibility system: 40+ practitioners, 159 counties, ready on day one.
65% faster
Global learning organization: resourcing model
Capacity forecasting and level-of-effort estimation across about 360 contracts, with $650K+ in cost avoidance.
How an engagement runs
01 Discover: Explore needs, gather insight, define goals.
02 Design: Map strategy, design solutions, align stakeholders.
03 Plan: Prioritize actions, build roadmap, allocate resources.
04 Execute: Implement the plan, manage operations, drive adoption.
05 Measure: Evaluate impact, refine process, scale success.
Tanacha Gaines, EdD
I help organizations adopt and maintain new technology and new ways of working. For over a decade my work has been the part that decides whether a system actually gets used once the rollout ends.
Doctor of Education, Instructional Technology & Distance Education. Prosci Certified Change Practitioner. PMI-ACP. Board member, ATD Los Angeles. Invited speaker, PMI Los Angeles. U.S. Army veteran.
Let's operate with clarity.
A short conversation, a clear read on where the system is straining, and a direction you can use.